A possible stray DM gives us a glimpse behind the curtain.
This afternoon, the Verizon Solutions Center Twitter account tweeted out something unusual:
The tweet appears to be a direct message, perhaps for another Verizon Support employee. Combing through the account, which provides light, individual tech support tweets, there were no noticeable instances of prioritizing help by "influencer" status.
@VerizonSupport has over 78,000 followers on Twitter, though few seemed to notice the tweet. Those that did offered up their own customer service advice:
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